These Terms of Service ("Terms") govern your access to and use of the ClimbSuite platform, websites, and related services (the "Service"), provided by Sisu Logistic, LLC, doing business as Sisu IO ("ClimbSuite," "we," "us," or "our"). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you may bind that organization.
1. The Service
ClimbSuite is an all-in-one business platform that may include CRM, email marketing and automation, funnels and landing pages, online courses, payments, and related tools. We may add, change, or remove features over time. Some features depend on third-party services you choose to connect (e.g., payment processors, email-sending providers); your use of those is also governed by their terms.
2. Accounts
You must provide accurate information, keep your credentials secure, and are responsible for activity under your account. You must be at least 18 and able to form a binding contract. Notify us promptly of any unauthorized use.
3. Acceptable use
Your use must comply with our [Acceptable Use Policy](/acceptable-use) and all applicable laws, including anti-spam laws (e.g., CAN-SPAM, CASL, GDPR) for any messages you send through the Service. You are solely responsible for the content and communications you create, send, or publish.
4. Your content and data
You retain ownership of the content and data you submit ("Your Content"). You grant us a limited license to host, process, and display Your Content solely to provide and improve the Service. Where we process personal data on your behalf, the [Data Processing Addendum](/dpa) applies. You are responsible for having the rights and consents needed for Your Content and your contacts.
5. Fees and billing
Paid plans are billed per the plan you select; details are in our [Refund & Billing Policy](/refund). Fees are exclusive of taxes unless stated. We may change pricing prospectively with notice. Tenant commerce (selling to your own customers) is processed through your connected payment provider; you are the merchant of record for those sales.
6. Third-party services and customer payments
When you connect a third party (e.g., Stripe, an email provider), you authorize us to exchange data with it as needed. We are not responsible for third-party services. For sales you make to your customers, you are responsible for fulfilling, refunding, and supporting those transactions.
7. Intellectual property
We and our licensors own the Service, including its software, design, and trademarks. We grant you a limited, non-exclusive, non-transferable right to use the Service per these Terms. You may not copy, reverse-engineer, resell, or create derivative works of the Service except as permitted by law.
8. Confidentiality & security
We maintain reasonable technical and organizational measures to protect the Service (see the [Privacy Policy](/privacy) and [DPA](/dpa)). No method of transmission or storage is 100% secure.
9. Suspension & termination
You may stop using the Service and close your account at any time. We may suspend or terminate access if you breach these Terms, create risk or legal exposure, or fail to pay. On termination, your right to use the Service ends; we may delete Your Content after a reasonable period per the Privacy Policy. You can request an export before deletion.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant the Service will be uninterrupted or error-free.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM. [REVIEW: cap & carve-outs.]
12. Indemnification
You will defend and indemnify us against claims arising from Your Content, your use of the Service, or your violation of these Terms or law, to the extent permitted by law.
13. Changes to these Terms
We may update these Terms; we will post the updated version and, for material changes, provide reasonable notice. Continued use after changes means you accept them.
14. Governing law & disputes
These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws rules. [REVIEW: venue / arbitration / class-action waiver — decide with counsel.]
15. Contact
Sisu Logistic, LLC (DBA Sisu IO), Miami, Florida, USA — tero@sisulogistic.co