This policy explains billing for the ClimbSuite Service provided by Sisu Logistic, LLC (DBA Sisu IO). It covers what you pay us for ClimbSuite — not sales you make to your own customers (see §5).
1. Subscriptions & billing
Paid plans are billed in advance on a recurring basis (monthly or annual, per the plan you choose). By subscribing you authorize recurring charges to your payment method until you cancel. [REVIEW: list plans, prices, and currency once finalized.]
2. Free trials
If a free trial is offered, we may require a payment method; unless you cancel before the trial ends, the plan converts to paid at the then-current rate. [REVIEW: trial length & terms.]
3. Cancellation
You may cancel anytime from your account settings; cancellation stops future renewals. Access continues through the end of the current paid period.
4. Refunds
[REVIEW — choose a policy with counsel. Suggested default:] Subscription fees are generally non-refundable except where required by law. We may, at our discretion, provide a prorated refund or credit for annual plans cancelled within [14] days, or for documented service issues. Set-up fees and usage-based charges already incurred are non-refundable.
5. Your customers' purchases (tenant commerce)
When you sell courses, products, or services to your own customers through ClimbSuite, those payments are processed by your connected payment provider (e.g., Stripe). **You** are the merchant of record and are responsible for your own pricing, taxes, fulfillment, and refund/dispute handling with your customers. ClimbSuite is not a party to those transactions.
6. Taxes
Fees are exclusive of taxes unless stated; you are responsible for applicable taxes other than taxes on our net income.
7. Failed payments
If a charge fails, we may retry and may suspend the Service until payment is resolved.
8. Changes & contact
We may change pricing prospectively with notice. Questions: tero@sisulogistic.co.